MTI is a small, family owned company based in Plymouth, Massachusetts, and we’re dedicated to providing the highest quality products and best value to our customers. All authorized MTI dealers must maintain a storefront open to the public with regular business hours. A minimum opening order of $500 is required to start; there is no minimum for reorders. Volume discounts are available through our preseason program, which also serves to set your discount level for the season. Volume discounts are also available anytime to new accounts. We are here to support you, and we’re always available to answer questions and provide technical support at 1-800-783-4684. You’ll also find a wealth of product information and videos at MTILifeJackets.com, and dealers have access to specialized tools and information through their own login to our B2B site.
All applications are subject to approval by the MTI Life Jackets credit department. Approval of your application can take up to 7 days depending on the response time from the credit references that were listed. MTI Life Jackets may ship orders prior to credit approval as prepay with credit card.
We accept VISA, MasterCard, American Express and Discover cards along with business checks, money orders and cashier’s checks. All checks returned unpaid will result in an $25 fee. Wire transfer payments will incur a $25 transaction fee. If you are choosing to pay by credit card, please contact Lisa Chandler in the accounts department: firstname.lastname@example.org
A 1.5% per month finance charge will be added to all past due invoice at our discretion. Any account that becomes past due more than once will immediately be placed on Credit Hold and orders will not be shipped until account is up to date. Any open and pending orders for inventory in high demand will be forfeited and no longer available to you. If your account is placed into collection, you as the dealer are responsible for any collection and legal fees.
All orders are shipped F.O.B. Plymouth. MTI uses various shipping companies at our discretion, unless other arrangements have been mutually agreed to ahead of time. Refusal of any order without prior written notice of cancellation will be subject to freight charges and a 15% restocking fee. MTI Life Jackets will ship backorders once they become available, unless advised otherwise.
An $8.00 service fee will be added to all drop ship orders.
Returns, Warranties & Order Discrepancies:
MTI Life Jackets requires that any shipping discrepancy be reported within 10 days of receipt. Otherwise, you are responsible for the total amount of the invoice.
All returned orders/items require a return authorization number (RA#), which can be obtained from our Customer Service Department – 800-783-4684. Any orders/items returned without an RA# may be refused. Credits from your return will be applied to future open orders.
All MTI products are warranted to the original owner to be free from defects in materials and workmanship. Our warranty does not cover commercial use, misuse or normal wear and tear. Please contact us at 800-783-4684 for more details on our warranty and warranty process or refer to our website at MTILifeJackets.com.
MTI permits online sales of its products only by authorized dealers who maintain a stocking inventory of MTI product and can ensure that their staff are familiar with MTI products, features and benefits. MTI agrees to help dealers with staff support and training materials for in-store use. Authorized dealers who do business online are required to adhere to our Minimum Advertised Price (MAP) policy, along with all other policies detailed in our Account Application & Agreement and Terms and Conditions.